This beautiful sterling silver personalised necklace can be customised with text of your choice (9 characters max in the large font and 11 characters in the small font). The bars hang on an 18 sterling silver trace chain and are adorned with a rose gold plated heart charm. The bars measure 3cm in length. Please note that the text is not machine engraved but hand stamped letter by letter. The text will not be perfectly aligned and straight. These selected items will make a truly special gift when you personalise the wall decor with your own special message. Follow these three simple steps and you'll receive your personalised item within 7 days of ordering. How to personalise your product table.cq-sizeguidetable {width:100%; border-collapse: collapse; text-align:left; font-family: Arial; font-size:12px; border-bottom:1px solid #f4f2ec; margin-top:10px;padding-bottom:1px;}table.cq-sizeguidetable th {border-width: 0px;padding: 8px;background-color:#dedbd2;}table.cq-sizeguidetable td {border-width: 0px;padding: 8px;border-style: none;}table.cq-sizeguidetable td:first-child {font-weight:bold;}.cq-sizeguidetable tr:nth-child(odd){background-color: #f4f2ec;} 1. Place your order 2. Consider how you would like to personalise the item 3. Email your personalisation details directly to johnlewis@chambersandbeau.com within 3 days of ordering* including your name, order number and contact details. If you are purchasing this as a gift and do not wish the recipient to be contacted, please ensure that you put your own contact details for this order Refund policy This item is made to your specification and so is excluded from our usual returns policy. Find out more. This does not affect your statutory rights *You may be contacted by the supplier about your order.