Brass signs are the pride of the collection, with each stage meticulously carried out during a 4 week manufacturing process and quality controlled to ensure your sign arrives to you in perfect condition. How do I personalise my product? Add wording of your choice. Your house name will be hand applied in your choice of upper case letters. The whole sign is left to dry for 48 hours before a base primer coat is applied. After a further 48 hours the background colour is applied to the sign and the rim and letters are cleaned back to the polished brass by hand. The sign is then dried fully for 7-10 days before it is buffed to a shine by talented craftsmen and women. Screw fixings are included. A representative will contact you by phone within 24 hours of placing your order (the next working day if your order is placed at the weekend). Your sign will be completed and delivered within 4 weeks of ordering. Alternatively you can contact the House Nameplate Company straightaway by emailing johnlewis@hnpuk.com Please note: This house sign is not suitable for use in coastal areas. Made to order product This item is made to your specification and so is excluded from our usual returns policy. Find out more .